SMB Customer Success Manager

November 2

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Teramind

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Activity Monitoring • Audit and Forensics • Business Intelligence (BI) Reports • Compliance Management • DLP Technology

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Description

• Teramind is a global leader in data loss prevention solutions • Building and nurturing relationships with SMB customers • Driving product adoption and identifying growth opportunities • Guiding new SMB customers through onboarding • Providing proactive and responsive support to customers • Contributing to Customer Success playbooks for scalability • Owning customer renewal processes and ensuring satisfaction • Identifying upsell and cross-sell opportunities • Monitoring customer health metrics • Delivering customer training sessions

Requirements

• 2+ years in a B2B customer-facing role, preferably in Customer Success or Account Management • Proven ability to manage a large volume of customer accounts while maintaining a high level of service and engagement • Ability to analyze customer data, identify trends, and take action to improve customer outcomes • Experience with subscription renewal management • Extreme attention to detail, time management and organizational skills • Effective communication and teamwork skills • Willingness to roll up your sleeves and understand the finer technical points of the product • Ability to have high-stakes conversations with a variety of stakeholders • Experience in the cybersecurity industry is a plus • Hubspot or CRM experience is a plus

Benefits

• Competitive salary with a focus on a global market • Career-growth opportunities • Flexible Time Off and Paid Time Off benefits • Ongoing training and development opportunities