Technical Customer Support Specialist - Night Shift

2 days ago

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Teramind

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Teramind is a leading provider of behavior analytics and productivity optimization solutions for businesses. The company offers a comprehensive platform focused on cybersecurity, insider threat management, data loss prevention, and user activity monitoring. Teramind's innovative products help organizations enhance their security posture, optimize workforce productivity, and ensure compliance with industry regulations. By utilizing advanced behavior analytics, Teramind helps companies gain critical insights into user actions to mitigate risks and improve operational efficiency. Their services are relevant across multiple sectors, including healthcare, financial services, and customer service, showcasing their versatility in addressing complex security and productivity challenges.

Activity Monitoring • Audit and Forensics • Business Intelligence (BI) Reports • Compliance Management • DLP Technology

51 - 200 employees

Founded 2013

🔒 Cybersecurity

⚡ Productivity

🏢 Enterprise

📋 Description

•Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform. •Join our team of innovators who are redefining insider risk management through cutting edge technology. •As a global team, Teramind embraces an inclusive and flexible work environment and team culture. •We win together, learn from each other and respect each other while delivering best-in-class security solutions. •Teramind is currently seeking a Customer Support Specialist to join our Support team and provide timely, empathetic help that keeps the customer’s needs at the forefront of every interaction. •The Customer Support Specialist will be responsible for maintaining positive customer relations and satisfaction by providing service via chat, and email, and working with the rest of the teams. •The CSS operates at the intersection of product functionality and plays an integral role in maintaining our top-level product experience standard.

🎯 Requirements

•Must be available to work on the following shift: •Monday to Friday, 6/7 PM to 2/3AM EST (USA) •Minimum 2 years of relevant experience as technical support/support engineer/customer support or in a similar role •Ability to navigate comfortably in Linux, Windows, and MacOS. •Good knowledge of working with ticketing systems •Basic knowledge of SQL (PostgreSQL preferred) •Basic knowledge of servers •A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills in English. •Strong interpersonal skills and ability to work with customers & cross-functional teams. •Has strong reading comprehension and attention to detail. •Has customer service experience and familiarity with ticketing systems or other written customer interactions. •Ability to translate intricate technical details to simple, understandable terms.

🏖️ Benefits

•This is a remote job. Work from anywhere! •To us, remote work means flexibility and having truly diverse, global teams. We’ve been thriving as a fully remote team since 2014. We’re a collaborative, forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. •We also provide: •Career-growth opportunities •Flexible Time Off and Paid Time Off benefits •About our recruitment process •We don’t expect a perfect fit for every requirement we’ve outlined. •If you can see yourself contributing to the team, we want to hear your story. •You can expect up to 3 interviews. •In some scenarios, we’re able to streamline the process to have minimal rounds. •All roles require reference and background checks.