Help Desk Specialist
October 20
Description
• Provide remote support to US staff and CI customers. • Aid in user account management. • Apply customer service and support principles. • Install systems and software in customer organizations. • Troubleshoot and resolve problems on devices and applications. • Participate in remote chat service delivery. • Test and debug programs according to requirements. • Support in testing software deployment.
Requirements
• Proficiency in laptop and desktop computers and Operating Systems and hardware technologies. • Strong customer service skills, both oral and written. • 1-2 years of IT help desk support. • Ability to troubleshoot and resolve end-user hardware and software problems. • Ability to follow knowledge articles and articulate instructions. • Ability to assist multiple customers at a time. • Ability to open and monitor status of trouble tickets. • Customer service experience in a call center or equivalent. • Ability to work remotely from home. • High school diploma or equivalent. • Associate’s degree in IT or equivalent experience preferred. • Must be a US citizen.
Benefits
• Outstanding health, life, and disability benefits. • Financial and retirement benefits. • Paid leave. • Professional development and tuition assistance. • Work-life programs. • Award programs for exceptional performance.
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