Support Consultant - Asia Pacific

September 27

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Tessitura

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Description

• Support Consultant providing essential support services for Tessitura Software. • Responsible for troubleshooting issues via helpdesk and calls. • Assisting members in installations and upgrades of Tessitura application. • Providing business analysis and project management expertise for implementations. • Preparing and presenting at conferences and trade shows. • Utilizes company systems and practices in line with procedures. • Works from home, may require regional travel.

Requirements

• Demonstrates strong interpersonal, communication, customer service, relationship-building skills and consistently applies a “customer first” approach to all interactions. • Works calmly, effectively, and flexibly with a large number of clients/members, staff, and other professionals representing a wide diversity of personalities. • Enjoys working in a dynamic, continually evolving environment and is able to adapt to change. • Possesses great project management skills and can manage their own time efficiently with demonstrated ability to meet deadlines and follow schedules. • Has demonstrated experience working collaboratively with a range of stakeholders to deliver business-critical projects within the arts and culture sector. • Maintains solid experience in arts/cultural software and its use and application in an operational/ business context. • Has experience writing queries, stored procedures, views and other database objects with Microsoft SQL Server. • Desires continued learning, or enhances existing, technical and professional skills as directed to meet evolving role requirements. • Enjoys working independently in a virtual environment, is self-sufficient with the ability to work on and prioritise a wide variety of complicated tasks and projects simultaneously. • Proactively collaborates with all aspects and activities of the Global Tessitura Team.