Business Operations Manager

April 1

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ThalamusGME

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Founded in December of 2013 and based in Santa Clara, California, Thalamus is the premiere, web-based, digital interviewing software specifically designed for application to graduate medical education (GME) training programs. Created by an anesthesiology residency applicant (now resident) and anesthesiology residency program director, Thalamus provides a comprehensive online interview reservation and travel experience via a real-time scheduling system – online and mobile.

Graduate Medical Education • Residency and Fellowship Interview Management • Residency and Fellowship Application Management • Residency and Fellowship Travel Planning • Residency and Fellowship Data Analytics

11 - 50 employees

Founded 2013

📋 Description

• At Thalamus, our Business Operations Manager will work directly with our COO and help scale the execution engine across the company. • Facilitate quarterly planning sessions, setting OKRs and managing leadership meetings. • Create dashboards to track key metrics such as GTM performance, churn rate, CAC, and retention rates. • Manage cross-functional projects, including pricing changes, team enablement, and budget reforecasting. • Streamline and enhance business processes to support company goals and scalability. • Manage key operational projects, ensuring on-time delivery, budget adherence, and measurable outcomes. • Develop and maintain dashboards for tracking key metrics across departments. • Collaborate with legal and compliance teams to ensure adherence to policies and regulatory requirements. • Optimize the use of existing tools and recommend new ones to enhance operational workflows. • Facilitate communication and collaboration across teams to achieve operational goals.

🎯 Requirements

• Bachelor’s Degree in Business, Operations Management, Finance, Economics, and Hard Sciences, or related field (Master’s or MBA a plus). • 8+ years of experience in operational or project management roles, preferably within a fast-paced or growth-oriented environment. • Proven track record streamlining business processes and driving efficiency improvements. • Familiarity with process improvement frameworks (Lean, Six Sigma, Kaizen) and change management best practices • Ability to handle competing priorities and deliver on time and within budget. • Demonstrated data-driven decision-making skills, including creating and interpreting dashboards/KPIs. • Experience with analytics or visualization tools (Excel, Power BI, Tableau, etc.) to track operational metrics. • Practical knowledge of project management and CRM platforms (e.g., Asana, Trello, Azure DevOps, HubSpot). • Comfortable identifying and implementing new tools or integrations that enhance workflow efficiency. • Strong communication and interpersonal skills, with a talent for fostering collaboration across teams. • Experience leading or influencing without direct authority, especially in cross-functional settings. • Basic understanding of regulatory requirements or compliance obligations relevant to the organization. • Ability to assess operational risks and develop mitigation strategies. • Comfortable with ambiguity in a scaling organization—flexible in responding to changing priorities. • Proactive in identifying root causes of operational challenges and proposing creative solutions.