Thanx
Thanx is the number one guest engagement platform designed to boost customer loyalty through personalized, exclusive, and on-brand experiences. Specializing in the restaurant industry, Thanx provides a suite of tools including mobile apps, CRM, marketing automation, and A/B testing to help restaurant brands engage with their customers without relying on traditional discounts. Their platform boasts advanced data services capturing significant customer purchase behavior, lending to impactful marketing and customer retention strategies. With a loyalty designer and comprehensive content management system, Thanx enables restaurants to constantly evolve their loyalty programs and maximize customer conversion and engagement metrics.
Customer Retention • Customer Satisfaction • Retail • Restaurants • Franchise Tools
QA Lead
March 20
Thanx
Thanx is the number one guest engagement platform designed to boost customer loyalty through personalized, exclusive, and on-brand experiences. Specializing in the restaurant industry, Thanx provides a suite of tools including mobile apps, CRM, marketing automation, and A/B testing to help restaurant brands engage with their customers without relying on traditional discounts. Their platform boasts advanced data services capturing significant customer purchase behavior, lending to impactful marketing and customer retention strategies. With a loyalty designer and comprehensive content management system, Thanx enables restaurants to constantly evolve their loyalty programs and maximize customer conversion and engagement metrics.
Customer Retention • Customer Satisfaction • Retail • Restaurants • Franchise Tools
📋 Description
• You will drive quality initiatives across teams and lead the QA Chapter at Thanx. • You will be embedded in software development teams, ensuring that Shift-Left Testing is implemented early in the development cycle. • As part of an agile environment, you will collaborate closely with Engineers, Product Managers, and Designers to proactively identify and address quality concerns. • Define testing strategies, mentor QA Engineers, and foster a culture of quality, automation, and continuous improvement. • Facilitate QA Chapter meetings, define best practices, and ensure QA efforts align with Thanx’s strategic goals of stability, scalability, and efficiency. • Lead the QA Chapter, ensuring best practices are shared and adopted across teams. • Act as the main QA partner for Engineering Managers, aligning QA initiatives with business objectives. • Define and refine QA processes to enhance efficiency, reduce defect leakage, and optimize test coverage. • Advocate for Shift-Left Testing, embedding QA at the earliest stages of feature development. • Drive the adoption of AI-driven testing, ensuring self-healing tests and automation strategies are in place. • Design and implement end-to-end test strategies, including manual, automated, performance, and security testing. • Ensure teams follow best practices in automation by leveraging tools like Selenium, Functionize, Cypress, and JMeter. • Collaborate with developers on CI/CD pipelines, ensuring smooth integration of tests. • Monitor and optimize automation coverage, balancing between manual and automated testing. • Improve API testing strategies using tools like Postman and JMeter. • Facilitate cross-team testing efforts, ensuring smooth collaboration between software development teams. • Lead retrospective meetings within the QA Chapter, refining strategies based on real-world testing challenges. • Define key QA metrics (defect leakage, test coverage, cycle time) and ensure visibility in dashboards like Looker. • Conduct regular QA syncs with Engineering Managers, driving continuous quality improvements. • Provide mentorship to QA Engineers, fostering a learning and growth-oriented environment.
🎯 Requirements
• 5-8 years of experience in software testing, including leading QA teams or chapters. • Strong hands-on experience with Shift-Left Testing, embedding QA early in the SDLC. • Expertise in test automation using tools like Selenium, Cypress, Functionize, and Playwright. • Experience managing QA efforts in Agile development environments. • Proficiency in performance testing tools (JMeter, Gatling, K6). • Strong experience with CI/CD pipelines and integration of automated tests. • Ability to drive AI-driven testing and introduce self-healing test automation. • Excellent leadership, facilitation, and collaboration skills. • Experience in API testing with Postman and similar tools. • Familiarity with observability tools for tracking defect patterns. • Background in security testing and compliance. • Knowledge of modern software development and DevOps practices.
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