Technical Account Manager - Casinos

November 4

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The Access Group - Asia Pacific

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accounting software • payroll software • CRM • electronic document delivery • inventory management

5001 - 10000

Description

• Join the Access family and see how we make software ideas become a reality! • Manage day-to-day relationships with complex casino customers as the main point of contact. • Schedule and conduct regular meetings to ensure communication and engagement. • Build relationships with key customers and partner stakeholders. • Become an expert on SHRs Casino functionality, staying updated with new relevant functionality. • Work with customers on best practices advice and strategies for successful setup. • Collaborate with the SHR Technical support team on customer support cases. • Create integration diagrams and document customizations developed for customers. • Monitor performance of assigned casino customers and look for opportunities for adoption. • Gather customer feedback to inform product roadmap for casino functionality.

Requirements

• Strong account management and troubleshooting skills, as well as a thorough understanding of Casino related functionality with the CRS. • Minimum 2 years of experience in hospitality with previous account management and/or technical support experience. • The ability to develop strong customer relationships. • Strong analytical and problem-solving skills. • Proven organizational skills with attention to detail and the ability to self-manage, prioritize initiatives and work well in a team environment. • Superior communication and presentation skills.

Benefits

• medical • dental • vision • 401(k)