Senior Manager, Client Services

5 days ago

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The Cigna Group

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10,000+

Description

• Manage day-to-day oversight and operational activities of a team. • Lead a team focused on ongoing client service relationship and service delivery. • Monitor overall health of client accounts to minimize financial impacts and improve satisfaction. • Partner closely with cross-functional leaders for issue resolution and team performance. • Develop staff through feedback and coaching.

Requirements

• High School Diploma or GED required. • Bachelor’s degree preferred. • 8+ years’ experience in a healthcare leadership position within Client, Claim or Member Services required. • 3+ years of demonstrated experience and success in account level management through process improvement techniques. • 3+ years of direct management experience within a customer/client service environment required. • Extensive understanding of all healthcare products and processes in a service center environment preferred. • Exceptional communication skills, both oral and written. • Proven track record of exemplary relationship building and management skills.

Benefits

• Comprehensive range of health-related benefits including medical, vision, and dental. • Well-being and behavioral health programs. • 401(k) with company match. • Company paid life insurance. • Tuition reimbursement. • Minimum of 18 days of paid time off per year. • Paid holidays.