Future Trainee Solicitor

March 6

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The Corporate Law Academy

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The Corporate Law Academy is the UK's largest online community for aspiring corporate lawyers. It provides comprehensive support, training, and information to help individuals succeed in the legal profession, particularly focusing on securing training contracts with top international law firms. TCLA offers resources such as application reviews, mock interviews, commercial law analysis, and tailored advice to enhance the skills and confidence of future trainee solicitors. TCLA's mission is to make valuable legal information and support accessible to everyone, regardless of background, and it has successfully assisted thousands of aspiring lawyers over the years.

1 - 10 employees

👥 B2C

📚 Education

💸 Finance

📋 Description

•The Company: Hey - I’m Jaysen. I run The Corporate Law Academy or ‘TCLA’. It's the largest forum in the legal profession. •The goal is simple: school and university teach you theory. The legal world requires a different set of skills, like clear writing and speaking, or an understanding of the financial world. •We’re building Khan Academy for the working world to bridge the gap between the two. •The Role: We’re hiring a future trainee solicitor to join our team. •As a customer service specialist, it’s your job to make our customers happy. •Importantly, you are excited by the idea of taking charge of customer service at TCLA. •You’re proactive about updating our customers with new information, scheduling check ins, and you have a strong commercial mindset because you understand how stand-out customer service fits into client retention. •Day to Day Responsibilities: Oversee the support inbox, maintaining ‘inbox zero’ daily with a friendly response to queries and scheduling calls to diagnose issues. •Develop and update FAQs, SOPs, and knowledge bases to reduce repetitive inquiries and feeding back important issues to the team.

🎯 Requirements

•You must have exceptional attention to detail and written communication skills. •You should be someone who is energised at the thought of supporting customers day to day. •You care deeply about helping people to succeed in the working world. •You lead with kindness. •You have an exceptional understanding of the law firm process and how a candidate can improve their skills. •You have a growth mindset. •You act with speed and intensity. •You will go above and beyond to support other members of the team.

🏖️ Benefits

•Your work will have a tangible impact on the people you help. •The best part of working for TCLA is that we see the real impact we have on our members day to day. •You'll be in an environment where you’re appreciated and valued. •We pride ourselves on being kind and authentic. •Hours (Full-Time): Monday to Friday: 9:30am-5:30pm •Location: Remote - you will need to be able to travel to Canary Wharf for the first week of training.