Community Agent
Yesterday
Description
• Act as the primary point of contact for the community, maintaining dialogue and fostering positive interactions. • Embrace the brand channels’ tone of voice to fit individual conversations & respond to highly varied tickets and situations in real-time. • Monitor the community and swiftly address any crisis with appropriate measures. • Enforce community guidelines and ensure compliance with established rules. • Provide community support by addressing inquiries related to products, services, and customer service. • Review, tag, and sentiment all user comments via a Social Media Management tool.
Requirements
• You love everything digital and are always up-to-date with the latest trends. • Interested in Automotive. • Experienced in using common social media tools and platforms. • Attention to detail and ability to multitask. • Excellent English in spoken and written form. • Flexible to work minimum 24 hours per week in rotating shift pattern, including weekend and night shift. • German language skills are a great plus!
Benefits
• Flexibility to work remotely - whether from home, the north pole or somewhere warmer. • Structured onboarding, development & tools (Groove-In Buddy, Feedback talks, state of the art IT Equipment). • Generous pro-rata holiday allowance. • A working environment that ensures fair and equal opportunities for all.
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