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The Instant Group
Rethinking Workspace
Workplace solutions • Commercial property • Property procurement • Bespoke office solutions • Corporate office portfolio management
201 - 500
💰 Private Equity Round on 2013-01
Technical Customer Support Specialist
September 12
The Instant Group
Rethinking Workspace
Workplace solutions • Commercial property • Property procurement • Bespoke office solutions • Corporate office portfolio management
201 - 500
💰 Private Equity Round on 2013-01
Description
• Join our team as a Customer Support Specialist for our SaaS platform. • Be the go-to problem solver, managing technical issues and queries.
Requirements
• Identify, analyse, and resolve common technical issues, questions, and problems that occur for external users using our SAAS Platform • Manage ticket queue to ensure timely resolution • Provide customer support using remote connection software • Provide thorough documentation on each customer interaction • Meet or exceed KPI goals • Liaise with Internal member of staff and engineers where applicable • Provide ad hoc reports and data to management
Benefits
• Competitive pay scales reviewed annually • Discretionary annual company bonus • Private healthcare and life cover • A focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy • Bespoke training programmes and our bespoke ‘Instant Learning’ portal • Reward Gateway (discounts!) • Wellbeing Centre • Global Employee Assistance Programme • Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes!) • Generous referral scheme • Laptop / tech provided • Early finish on a Friday!
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