The Instant Group
Workplace solutions • Commercial property • Property procurement • Bespoke office solutions • Corporate office portfolio management
Technical Customer Support Specialist
December 13
The Instant Group
Workplace solutions • Commercial property • Property procurement • Bespoke office solutions • Corporate office portfolio management
Description
• Join our dynamic team as a Customer Support Specialist. • Play a crucial role in ensuring our external users have a seamless experience with our cutting-edge SaaS platform. • Be the go-to problem solver, managing technical issues and queries.
Requirements
• 3 years’ experience in application support, preferably in an e-commerce/digital platform environment • Strong customer service skills, able to effectively handle client/partner queries • Knowledge of e-commerce processes and payment platforms • Familiarity with ticketing/case management systems, like Salesforce Service Cloud, is ideal • A problem-solver, with high attention to detail and the ability to adapt to fast-paced/changing environments
Benefits
• Competitive pay scales reviewed annually • Discretionary annual company bonus • Private healthcare and life cover • A focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy • Bespoke training programmes and our bespoke ‘Instant Learning’ portal • Reward Gateway (discounts!) • Wellbeing Centre • Global Employee Assistance Programme • Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes!) • Generous referral scheme • Laptop / tech provided • Early finish on a Friday!
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