Regional Intake Manager

April 1

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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TheKey

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TheKey is the largest and most trusted in-home care provider, specializing in personalized care services. With over 21 years of experience, TheKey delivers various services including home care, memory care, geriatric care management, and specialized care for conditions such as Alzheimer’s, Parkinson’s, and more. They focus on providing high-quality care that allows older adults to live safely and comfortably at home, supported by well-trained caregivers and a dedicated care team. The company is committed to transforming home care through a human-centered, technology-powered model, ensuring both caregivers and clients receive the best support possible.

senior care • home care • elder care • 24/7 daily care • Dementia Care

10,000+ employees

Founded 2002

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

📋 Description

• Develop, implement, and refine intake procedures and protocols in alignment with organizational goals and compliance standards. • Build strong relationships with potential clients and guide them through the intake process. • Answer inbound client communications and reach out to potential customers via phone, email, and text. • Qualify leads, schedule assessments, and conduct virtual assessments. • Manage the sales pipeline and track progress using Salesforce, maintaining accurate records of sales activities, customer interactions, and transactions. • Meeting or exceed sales targets and KPIs. • Share best practices and insights with team members to improve overall performance. • Participate in ongoing training sessions to enhance sales skills and product knowledge. • Prioritize quick response times and expedite efficient intake activities across multiple locations within the region. • Ensure timely and accurate data collection, entry, and documentation related to intake procedures. • Leverage internal and external resources to generate new leads using Salesforce to maintain list and track disposition. • Maintain referral relationships by fostering exceptional lines of communication and utilizing creative outreach strategies. • Collaborate with various departments, including client success managers, operations, sales, and the call center, to streamline the intake process and address any challenges or bottlenecks. • Serve as a point of contact for external partners, agencies, and stakeholders involved in the intake process, maintaining strong relationships and ensuring effective communication. • Monitor and evaluate the efficiency and effectiveness of intake operations, identifying areas for improvement and implementing solutions to optimize processes. • Conduct regular quality assessments to maintain high standards of service and compliance with relevant regulations.

🎯 Requirements

• Bachelor’s degree in a related field or equivalent work experience. • 5 years previous experience in take/inside sales role, or equivalent experience, healthcare preferred. • Excellent communication, interpersonal, and problem-solving abilities. • Knowledge of relevant regulations and compliance standards. • Ability to multitask, prioritize, and work under pressure in a fast-paced environment. • Flexibility to travel within the region as required.

🏖️ Benefits

• Medical/Dental/Vision Insurance • TouchCare VirtualCare • Life Insurance • Health Savings Account • Flexible Spending Account • 401(k) Matching • Employee Assistance Program • PTO Plan for Non-Exempt Employees • Flexible PTO Plan for Exempt Employees • Holidays and Floating Holidays • Pet Insurance