Customer Success Representative

20 hours ago

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Lessonspace

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Description

• Company Description: Lessonspace is an EdTech company based in South Africa. • We’re sometimes described as "Zoom for Teaching”, and our software is used by large online education companies. • Our team, though small in size (10-15), is diverse and passionate about revolutionising the education industry. • We promote flexibility and prioritise a healthy work-life balance for our employees. • Job Description: We are looking for an energetic and empathic Customer Success Representative to join our team. • You will support tutoring and teaching organizations globally using the Lessonspace platform. • You will identify and respond to client needs, solving problems, and providing feedback. • This position is essential in helping customers thrive using Lessonspace.

Requirements

• Has experience in B2B SaaS or EdTech support roles. • Demonstrates excellent written and verbal communication skills, especially in customer support contexts. • Is technically savvy, able to troubleshoot issues across a range of features. • Is familiar with live video apps such as Lessonspace, Zoom, Teams, or Meet. • Is organized and capable of managing their own time and meetings effectively. • Thrives on interacting with and helping people, showing patience and empathy even in high-pressure situations. • Strong problem-solving and communication skills, with the ability to work across teams. • Familiarity with modern browsers, video conferencing and collaborative tools. • Ability to multitask and manage priorities effectively in a fast-paced environment. • A consultative mindset, solution-oriented, and customer-focused approach.

Benefits

• Unlimited leave • Equipment (laptop etc.) will be provided as needed • Depending on company performance, we host an annual off-site get-together for the team.