Customer Community Manager

February 14

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

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Therapy Brands

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Therapy Brands is a company that provides integrated, flexible practice management solutions tailored for mental and behavioral health professionals, including those in therapy, PT, OT, speech therapy, and more. The company offers comprehensive EHR and practice management systems designed to streamline workflows, improve user experience, and enhance clinical retention. Therapy Brands is committed to compliance with legal and security standards, offering secure and customizable solutions that cater to a variety of healthcare needs, especially focusing on mental health, substance use recovery, and applied behavior analysis. The company supports over 200,000 providers, providing tools like e-prescribing, billing, and scheduling to help practitioners spend more time with clients and less on administrative tasks.

practice management software • electronic health records • revenue cycle management • patient engagement • clinical data capture

201 - 500 employees

⚕️ Healthcare Insurance

💰 Private Equity Round on 2018-07

📋 Description

• The Customer Community Manager is a key member of the Customer Experience team and is responsible for building and maintaining a vibrant online customer community for Therapy Brands. • Working with Customer Success, Marketing, Business Applications, and Product teams, the Customer Community Manager will assist the Director of Customer Education in creating the initial architecture for the customer online community and then work to foster online interactions with customers across our various products. • Act as a liaison between Therapy Brands and our customers by serving as a voice and moderator through community support, content distribution, and product feedback. • This is a high-visibility role within an exciting area of the business with a chance to quickly make a difference.

🎯 Requirements

• Ideally a BA/BS degree, preferably in Business or Communication or 5 years of experience working in this capacity. • 2+ years' experience creating and/or managing an online customer community, preferably for a SaaS/B2B organization. • Familiarity with online customer community platforms. • Superior communication skills (both written and verbal) and ability to facilitate customer dialogue and conversations. • Understanding of customer service principles. • Ability to build relationships and foster a sense of community. • Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes. • Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work. • Excellent problem-solving skills and ability to be flexible in project situations. • Ability to research, analyze, and provide a solution to newly identified issues.