Engineer II, Field Service

November 25

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Thermo Fisher Scientific

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Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Description

• Perform field service activities, including on-site installation, validations, preventive maintenance, and system repairs. • Solve a broad range of problems of varying scope and complexity • Coordinate your own work schedule with direct colleagues, service operations and management. • Instruct customers in the use of our instruments to ensure safe and effective customer operations. • Provide proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation. • Produce timely and accurate reports of your activities: e.g. service reports and expense reports • Assure the highest level of Customer Experience to achieve customer satisfaction and loyalty. • Provide sales leads to account manager • Provide feedback to support teams for correcting system documentation and updating procedures.

Requirements

• Typically requires a qualification or equivalent experience in mechatronics, electronics/engineering or other applicable experience in a high-tech environment. • Analytical trouble shooting and problem-solving abilities. • Excellent hand-eye coordination and manual dexterity • IT skills • Driving license required • Excellent communication skills in English, verbal and in writing. • Independent, service-minded, and informative in the approach towards customers • Highly organised, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace are high. • A strong team contributor, working remotely with the ability to connect with colleagues in the region. • Commercial mentality • A natural curiosity about staying up to date with trends in technology and IT. • Self-motivated, loves to be challenged.

Benefits

• Competitive package • 10% Commission scheme • Company car • Mobile Phone and Laptop • Training, career progression and opportunities within a world leader in serving science.