Thermo Fisher Scientific
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics
Field Service Engineer II
December 28, 2024
Thermo Fisher Scientific
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics
📋 Description
• Represent our company in a positive and professional manner when dealing with our customers, both external and internal. • Own and deliver service commitments and complete installations, repairs, data analysis and calibrations, preventative maintenance, training, and radiation services on X-Ray fluorescence spectrometers (XRF) and optical emission spectrometers (OES). • Service reporting, documentation, and creation of protocols to specification both internally and for customer needs. • Maintain a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience. • Partner with our commercial colleagues to deliver customer projects that can be implemented to meet and exceed customer expectations. • Help on continuous improvement through our Practical Process Improvement Business System.
🎯 Requirements
• Professional background in electronics/engineering or related subjects. • Experience in handling or servicing analytical equipment. • Some knowledge of spectroscopy would be an advantage, but not critical. • Proficient in English; additional languages a plus. • A valid driver’s license. • Comfortable working in a customer-facing role, with an always customer-centric approach. • Strong interpersonal and administrative skills. • Self-sufficient; comfortable working independently and a logical approach to setting work priorities. • Travel extensively within the region, including overnight stays and longer trips for training. • Five years of work experience in technical services. • Field service experience (technical) or strong service knowledge. • Preferable knowledge in heavy industrial processes (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc…). • Outstanding fixing skills passionate about electromechanical, software, and application issues.
🏖️ Benefits
• Competitive salary, plus performance bonus & full benefits package • Company car
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