Thermo Fisher Scientific
Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics
Field Service Engineer II
5 days ago
Thermo Fisher Scientific
Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics
Description
• Represent our company in a positive and professional manner when dealing with our customers, both external and internal. • Own and deliver service commitments and complete installations, repairs, data analysis and calibrations, preventative maintenance, training, and radiation services on X-Ray fluorescence spectrometers (XRF) and optical emission spectrometers (OES). • Service reporting, documentation, and creation of protocols to specification both internally and for customer needs. • Maintain a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience. • Partner with our commercial colleagues to deliver customer projects that can be implemented to meet and exceed customer expectations. • Help on continuous improvement through our Practical Process Improvement Business System.
Requirements
• Professional background in electronics/engineering or related subjects. • Experience in handling or servicing analytical equipment. • Some knowledge of spectroscopy would be an advantage, but not critical. • Proficient in English; additional languages a plus. • A valid driver’s license. • Comfortable working in a customer-facing role, with an always customer-centric approach. • Strong interpersonal and administrative skills. • Self-sufficient; comfortable working independently and a logical approach to setting work priorities. • Travel extensively within the region, including overnight stays and longer trips for training. • Five years of work experience in technical services. • Field service experience (technical) or strong service knowledge. • Preferable knowledge in heavy industrial processes (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc…). • Outstanding fixing skills passionate about electromechanical, software, and application issues.
Benefits
• Competitive salary, plus performance bonus & full benefits package • Company car
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