Thermo Fisher Scientific
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics
Field Service Engineer - LCMS
November 26, 2024
Thermo Fisher Scientific
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics
📋 Description
• Perform on-site installation, repair, maintenance, and qualifications of LSMS and Chromatography / Mass Spectrometry systems. • Be customer-focused, working in conjunction with other Unity Lab Services (ULS) teams and Sales. • Apply customer management software to track service calls, lead parts inventories, and complete job tasks flawlessly. • Review reports and documentation from customers and inspect malfunctioning products to resolve nature and scope of the problem. • Analyze review and inspection findings to figure out source of the problem and recommend repair, replacement, or other corrective action. • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs. • Analyze chemistry reports of technical problems to recommend modifications to eliminate future issues. • Provide a communication link between the customer and the company to ensure that effective service is provided. • Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.
🎯 Requirements
• High school diploma and 7+ years equivalent experience. • Effective communication skills and the ability to establish good customer rapport are critical. • Ability to prioritize service requests and produce clear and concise documentation. • Capability to work independently within a customer location. • Must be available to travel overnight up to 70% within the territory or other areas as required.
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