Field Service Engineer - LCMS

November 26, 2024

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Thermo Fisher Scientific

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Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Description

• Perform on-site installation, repair, maintenance, and qualifications of LSMS and Chromatography / Mass Spectrometry systems. • Be customer-focused, working in conjunction with other Unity Lab Services (ULS) teams and Sales. • Apply customer management software to track service calls, lead parts inventories, and complete job tasks flawlessly. • Review reports and documentation from customers and inspect malfunctioning products to resolve nature and scope of the problem. • Analyze review and inspection findings to figure out source of the problem and recommend repair, replacement, or other corrective action. • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs. • Analyze chemistry reports of technical problems to recommend modifications to eliminate future issues. • Provide a communication link between the customer and the company to ensure that effective service is provided. • Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.

Requirements

• High school diploma and 7+ years equivalent experience. • Effective communication skills and the ability to establish good customer rapport are critical. • Ability to prioritize service requests and produce clear and concise documentation. • Capability to work independently within a customer location. • Must be available to travel overnight up to 70% within the territory or other areas as required.