Remote Customer Success Representative

September 7

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Think Academy U.S

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Provide PreK-12 extra-curricular learning services through science and technology.

STEM Learning • Math Learning • Enrichment Programs • E-learning • Math Olympiad

51 - 200

Description

• Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly. • Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction. • Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner. • Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.

Requirements

• Previous customer service or customer facing related experience is highly desired. • Passion for learning and excitement to grow by tackling challenges head-on within a team. • Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs. • Comfortable working in a remote, fast-paced, and dynamic environment. • Quick and clear in communication, with a knack for timely responses. • Fluency in Mandarin (speaking, reading, and writing) is essential.

Benefits

• Flexible Remote Work: Work from anywhere that suits you best! • Performance-Based Commission: Rewarding hard work with extra earnings. • Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.