Customer Success Representative

September 7

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Think Academy U.S

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STEM Learning • Math Learning • Enrichment Programs • E-learning • Math Olympiad

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Description

• Job Title: Remote Customer Success Representative • Job type: Full-Time 30-40 hours/week (Contractor) • Location: Remote • Intended Start Date: ASAP • Who We Are: Think Academy US, a 100% owned subsidiary of TAL Education Group, provides K-12 extra-curricular learning services through science and technology. Each week, more than 6 million students are enrolled in TAL's online and offline education platform. • Your Role: Provide amazing customer experiences by supporting and consulting parent-clients. Build scalable systems and processes for a great customer journey.

Requirements

• Previous customer service or customer facing related experience is highly desired. • Passion for learning and excitement to grow by tackling challenges head-on within a team. • Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs. • Comfortable working in a remote, fast-paced, and dynamic environment. • Quick and clear in communication, with a knack for timely responses. • Fluency in Mandarin (speaking, reading, and writing) is essential.

Benefits

• Flexible Remote Work: Work from anywhere that suits you best! • Performance-Based Commission: Rewarding hard work with extra earnings. • Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.