Head of Customer Success - UK/Europe

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TheyDo - Journey Management

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Personas • Design Thinking • Customer Experience • Customer Journeys • Enterprise Software

11 - 50

Description

• Responsible for developing and overseeing operation, efficiency, quality, and outcome of TheyDo’s Expand Team • Ensure customer success and drive Enterprise adoption through 'Land-Expand' motion • Create a best-in-class Enterprise-focused Success & Enablement team • Own and optimize onboarding process for enterprise clients • Own, track and report on key success metrics • Collaborate closely with Sales teams

Requirements

• Extensive experience in Enterprise Customer Success SaaS, including tactical and strategic leadership • A data-driven, people-first lead • Proven track record of managing and scaling Expansion motion and strategies for enterprise clients, with a deep understanding of the complex needs of large organizations • Experience working remotely, across time zones and different cultures (EU and USA) • Passionate about working with customer feedback and input from colleagues • Confident tackling ambiguous problems and shaping them into clear goals • Be comfortable operating and leading in an ever-changing startup environment • Ability to see strategic opportunities and swiftly turn them into tactical projects and tasks • We have a learning and growing mindset • Action oriented, with an analytical mindset

Benefits

• Competitive compensation and pre-IPO equity • Fully remote working with flexible hours • Health Insurance benefit • Flexible holiday days • Learning and Development budget • Wellbeing budget • Paid parental leave • Home office or co-working support • Company events • Latest tech & tools • Continuous growth of our benefits package