Customer Service Representative - Student Advisor
May 18
Description
• The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.
Requirements
• Bilingual- Fluent in both English and Mandarin (both spoken and written). • Previous experience in customer service or a similar role, preferably in the education sector. • Excellent communication, interpersonal, and customer service skills. • Ability to work independently, manage time effectively, and meet deadlines. • Proficiency in using customer relationship management (CRM) software and other relevant computer applications. • Positive attitude, patience, and a customer-oriented approach. • It's NOT required to work purely during U.S. business hours, but better to be flexible to accommodate hour shifts. • Ability to handle and resolve conflicts in a professional and positive manner.
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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