Tech Community Leader (CDW)

August 23

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The Unified Workforce Solution for Retail and eCommerce

Data Intelligence • Analytics • Real-Time Reporting • Retail Execution and Monitoring for Consumer Goods Companies • Brand Execution

51 - 200

Description

• Be the liaison between the brand reps and the management team • Monitor and assist team schedule fulfillment • Monitor, assist and fill emergency drop requests and missed commits • Review chat transcripts for quality assurance and brand expertise • Support management to secure team goals • Monitor team CSAT and NPS scores • Be a motivating presence in chat team room • Act as a peer-to-peer mentor and confidant • Compile hotlist topics and team questions before client calls • Facilitate ongoing training on new product releases • Assist in interviews to ensure candidates have required technical skills/knowledge base • Conduct certification chats to onboard new Brand Reps

Requirements

• 5+ years IT industry experience • Knowledge of large corporate and hospital IT systems a plus • Familiarity with top OS and brand environments • Passionate and knowledgeable for the brand’s products/services • Experience managing a technical team

Benefits

• 1099 Independent Contractor • $20/hour paid weekly • Remote position