Deployment and Technical Support Engineer

October 17

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ThreatConnect

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Security Intelligence • Cyber Security • Cyber Intelligence • Threat Intelligence • Threat Management

51 - 200

Description

• Company Background • The ThreatConnect Platform enables security teams to operationalize cyber threat intelligence analysis and management. • The right candidate will bring the technical skills required to deploy, troubleshoot, and support the ThreatConnect product, related technologies, and integrations. • Deployment and Support Engineers are the front lines in getting ThreatConnect customers up and running in a quick and impactful way.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, or a similar field or related discipline OR equivalent experience • 10+ Years experience in Information Technology with in-depth exposure to and experience in deployments and configuration of software on Linux Operating Systems • 3+ years of customer-facing experience in the computer network security industry • Organization skills to manage and coordinate a schedule with multiple competing stakeholders • Excellent knowledge of a wide variety of security solutions and technologies, including deploying and troubleshooting: JBOSS/Wildfly, MySQL, Postgres, SAP HANA, Linux, Windows Server, Network architecture/implementation/configuration experience, Firewall technologies, proxy technologies • Expert Level and thorough knowledge of Linux Operating Systems in order to be able to deploy, configure and manage server environments and troubleshoot deeper Operating System level problems • Expert level knowledge of PKI (Public Key Infrastructure), SSL and TLS to be able to configure customer environments and troubleshoot complex issues • Thorough understanding of Java-based Application Server environments to deploy and configure customer environments and troubleshoot problems • Good understanding and experience of working on the Java Virtual Machine environment • Ability to configure different RDBMS environments including high availability configurations and troubleshoot problems • Comfortable following written technical instructions for various technologies and identifying/ pursuing fixes as needed • Customer-facing skills to ensure proper communication when preparing, conducting, and concluding onsite deployments • Experience supporting and troubleshooting custom enterprise software (Jira experience preferred) • A passion for problem-solving and an eagerness to learn new technologies/ skills • Excellent verbal and written communication skills, with the ability to discuss abstract or technical concepts • The ability to work with internal and external parties spanning a range of positions and technical expertise • Above average organizational skills, and a “self-starter” mentality as well as great attention to detail • Above average time management skills and the ability to work with little supervision • The ability to work with internal and external teams spanning a range of positions and technical expertise  • Above-average organizational skills, time management skills, and attention to detail • A self-starter mentality with the ability to work autonomously • The ability to diagnose issues and produce timely and effective solutions to those issues

Benefits

• Competitive benefits package • Comprehensive insurance coverage • Unlimited paid time off • Unique perks designed to help you meet your financial and personal goals