ThriveCart
ThriveCart is an advanced cart creation platform designed to enhance the sales and marketing capabilities of online businesses. It helps users build high-converting cart pages, funnels, affiliate campaigns, and courses. ThriveCart provides tools for creating one-click upsell funnels, bump offers, trials, and subscriptions, targeting increased conversion rates and average order values. Additionally, it seamlessly integrates with existing business tools for enhanced functionality, while offering features like sales tax calculation and real-time metrics for better business insights. The platform is trusted by thousands and has helped generate over $5 billion in sales. It is particularly aimed at businesses selling online, providing functionality for affiliate management, course creation, and detailed sales tracking and reporting.
Customer Support and Implementation Manager
April 14
ThriveCart
ThriveCart is an advanced cart creation platform designed to enhance the sales and marketing capabilities of online businesses. It helps users build high-converting cart pages, funnels, affiliate campaigns, and courses. ThriveCart provides tools for creating one-click upsell funnels, bump offers, trials, and subscriptions, targeting increased conversion rates and average order values. Additionally, it seamlessly integrates with existing business tools for enhanced functionality, while offering features like sales tax calculation and real-time metrics for better business insights. The platform is trusted by thousands and has helped generate over $5 billion in sales. It is particularly aimed at businesses selling online, providing functionality for affiliate management, course creation, and detailed sales tracking and reporting.
📋 Description
• ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. • As the Manager of Customer Support, you will oversee and manage a portion of our CS & Support organization. • Your primary responsibility will be to ensure the effective management and development of these teams. • This position is key in driving the success of our customer support operations while collaborating across departments.
🎯 Requirements
• Proven experience in a customer support management role, preferably in a SaaS environment. • Strong leadership and people management skills, with a track record of mentoring and developing high-performing teams. • Excellent problem-solving and analytical abilities, with a data-driven approach to decision-making. • Exceptional communication skills, both written and verbal, with the ability to influence stakeholders and negotiate outcomes that benefit both customers and the organization. • Proficiency in using support ticketing systems, CRM software, and analytics tools. • Solid understanding of SaaS products and customer support best practices. • Ability to manage multiple priorities and work effectively in a fast-paced environment.
🏖️ Benefits
• Commitment to Excellence • Find a Way • Help Each Other • Keep Growing • Data First
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