Manager - Contact Center

6 days ago

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

🧀 Wisconsin – Remote

Although this job is listed in Wisconsin, this company may be open to hiring remote in other states.

💵 $76.1k - $103k / year

⏰ Full Time

🟢 Junior

👔 Manager

🦅 H1B Visa Sponsor

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Thrivent

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Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

We offer financial advice • investments • insurance • banking and generosity programs.

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

📋 Description

• Manage front-line teams within an operational unit • Manage work distribution, resource management and staffing levels within workgroup • Assist in / develop team goals, priorities and metrics • Monitor progress toward goals, analyze variances, take correction action and adapt plans and priorities • Provide staff with on-going coaching and performance feedback • Resolve escalated customer cases, situations and inquiries • Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations • Participate in, represent and/or lead divisional / departmental projects or operational improvements • Understand and project input into budgeting and forecasting process • Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability

🎯 Requirements

• College degree or equivalent • One plus year of demonstrated process/people leadership • Knowledge of financial products preferred • Professional credentials preferred (e.g., FLMA, ALHC, CLU) • Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork and coaching skills • Knowledge of Thrivent Financial products and systems desired • Experience with significantly improving processes and leading change • Willingness to maintain an external perspective of emerging management and operations trends • Licensing as appropriate (see chart below)

🏖️ Benefits

• various bonuses (including, for example, annual or long-term incentives) • medical, dental, and vision insurance • health savings account • flexible spending account • 401k • pension • life and accidental death and dismemberment insurance • disability insurance • supplemental protection insurance • 20 days of Paid Time Off each year • Sick and Safe Time • 10 paid company holidays • Volunteer Time Off • paid parental leave • EAP • well-being benefits • other employee benefits