Care Coordinator

3 days ago

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Tia

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Tia is a healthcare provider offering comprehensive, compassionate care tailored specifically for women, available both in-person and virtually. With a focus on holistic and integrative health, Tia supports women through their entire health journey, providing services in primary care, gynecology, mental health, acupuncture, skin care, and more. The company emphasizes a patient-centered approach that empowers women, addressing both physical and mental health needs. Tia includes a team of specialized providers, such as OB/GYNs, nurse practitioners, and acupuncturists, and collaborates with top-tier health systems to extend care. The company is committed to providing personalized care solutions that consider the diverse socio-economic and cultural backgrounds of its patients, using an empathetic approach to enhance women's healthcare experiences.

Gynecology • Primary Care • Mental Health

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• The Care Coordination Level 1 role is a critical member-facing position at Tia, responsible for ensuring seamless, high-quality support and service delivery across the care continuum. • As a first point of contact for our members, Care Coordinators provide empathetic, efficient, and solution-oriented assistance, contributing to Tia's mission to reinvent women’s healthcare. • This role works collaboratively with Tia’s clinical providers, operational teams, and external stakeholders to coordinate care, resolve member concerns, and deliver an exceptional experience. • Success in this role requires strong communication skills, a member-first mindset, and a passion for operational excellence.

🎯 Requirements

• High school diploma or equivalent required • Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms • 1-2 years of experience in a healthcare contact center or related field. • Comfortable with a fast-paced environment and frequent change and Energized by metrics • Understanding of healthcare processes, medical terminology, and member engagement in a healthcare context. • Should possess excellent communication, teamwork and management skills, be empathic but resolute in your decision-making, and be attentive to detail • Knowledge in using contact center software, member relationship management (CRM) systems, and/or Google Workspace • Good problem-solving skills and the ability to remain composed in high-pressure situations. • Solution-oriented: Will seek answers to your questions, whether through SOPs or through other team members.

🏖️ Benefits

• Free Tia membership • $300 one-time WFH stipend • $50/month phone and internet reimbursement • Medical, dental, and vision benefits • 401k program (no matching at this time) • 13" Macbook Pro • Travel stipend for team off-sites