Tickmill
Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.
Forex broker • Fast execution • Low spreads • CFD • No requotes
Client Service Officer - MENA
February 26
Tickmill
Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.
Forex broker • Fast execution • Low spreads • CFD • No requotes
📋 Description
• Provide comprehensive customer service and support to client by handling trade queries, resolving issues related to execution delays and account management. • Assist clients to understand the market trends, tools and resources available. • Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention. • Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties. • Handle translations from English to Arabic. • Attend live events and Expos. • Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals. • Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms.
🎯 Requirements
• Excellent command of English and Arabic language. • Previous working experience in the Financial Services in a similar position, will be considered an advantage. • College or university degree. • Positive can-do attitude, Self-motivation and results orientation. • Outstanding negotiation & communication skills. • Ability to work in a high-pressure and fast-moving environment. • High level of work ethic.
🏖️ Benefits
• Attractive Remuneration package based on qualifications and experience (including Discretionary Bonuses to reward exceptional performance). • Opportunities to learn and grow through our “Employee Training & Development program”. • A Unique opportunity for a career in a global, fast-growing company.
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