Risk Management Associate

September 17

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tickets • marketplace • entertainment • live events • sports

11 - 50

💰 $40M Private Equity Round on 2019-08

Description

• Monitor and handle the day-to-day service claims and fraud related activities on our platform • Investigate and resolve blocked transactions through email, inbound, and outbound phone calls • Work with our third party fraud provider on escalated fraudulent transactions • Investigate and resolve claims of entry issues at the venue by communicating with buyers and sellers • Investigate potential fraudulent sellers and determine if they should be cleared to continue to sell on our site. • Process credits, penalties, and refunds pertaining to claims • Analyze claims and fraud reports to identify trends to report to the operations and team • Assist with processing merchant specific refunds, including but not limited to Affirm and PayPal • Research and handle event cancellation requests to ensure they’re processed in a uniform manner • Work closely with Risk Management to identify and act on ways to decrease claims and fraudulent activity on our site • Work with the operations and broker team on specific claims • Report directly to the Risk Manager

Requirements

• Bachelor’s degree or higher • 2+ years customer support experience, risk management or dispute resolution preferred • Quick learner with an eye for detail • Ability to work independently • Excellent communication skills • Ability to work with Zendesk, Looker, fraud detection tools • Proficiency in Microsoft Office, particularly Excel • Ability to analyze data and provide insight on trends • Extremely organized with excellent time management • Experience and comfort with conflict resolution

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan Contribution (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Holidays) • Family Leave (Maternity, Paternity) • Training & Development • $100 Monthly Stipend to Attend Live Events