Tintri
Tintri is a leading provider of data management solutions specifically designed for virtualized workloads. With a focus on simplifying IT operations, Tintri offers innovative cloud and on-premise storage platforms that optimize data management and enhance performance through automation and analytics. Their solutions are tailored for environments requiring efficient workload management, data protection, and visibility, making it easier for organizations to manage complex IT infrastructures effectively.
All-flash arrays • Enterprise cloud • all-flash storage • virtualized workloads • predictive analytics
Professional Services Engineer
March 11
Tintri
Tintri is a leading provider of data management solutions specifically designed for virtualized workloads. With a focus on simplifying IT operations, Tintri offers innovative cloud and on-premise storage platforms that optimize data management and enhance performance through automation and analytics. Their solutions are tailored for environments requiring efficient workload management, data protection, and visibility, making it easier for organizations to manage complex IT infrastructures effectively.
All-flash arrays • Enterprise cloud • all-flash storage • virtualized workloads • predictive analytics
📋 Description
• Install, optimize DDN’s High-Performance Storage “EXAScaler” solutions (powered by Lustre File System) for Prospects and Customers in the region. • Train Partner and End-User on the EXAScaler Solution that has been deployed. • Benchmark the said EXAScaler Storage Solution with industry-standard HPC I/O tools such as FIO, IOR, IOZONE, MDT and across the Cluster of HPC / Ai CPU-GPU Compute Nodes. • Troubleshoot, when necessary, I/O errors at the file level and at the block level. • The applicant will be interacting with several DDN Departments like Presales, Global Education, L1/L2 Support and Storage / Parallel File System Subject Matter Experts based in the Field. • Applicants will receive technical training from DDN Storage experts. • Provide post-implementation support for customers to solve technical issues on storage hardware and software products. • Develop innovative, customized solutions to meet customers’ business needs. • Clearly communicate complex technical topics to the varied knowledge levels of external customers. • Manage customer relationship post-sale to ensure the highest caliber customer satisfaction. • Develop positive and trustworthy relationships with customers. • Collaborate with sales and engineering teams for problem resolution. • Share best practices with Technical Support Center staff and learn about new technologies and storage applications. • Review open tickets for the customers in the Region for the fastest resolution and ensure customers get regular updates regarding case status. • Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services. • Escalate cases to other more senior Technical Support Engineers when problem is too complex or falls out of area of expertise.
🎯 Requirements
• Exceptional customer service skills. • Gain knowledge and expertise through hands-on experience, self-study, and through a variety of training and learning environments. • Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished. • Good understanding of the technical fundamentals of the system infrastructure including open system platforms (especially Linux) and networking. • Excellent troubleshooting skills. • Very good command of Linux OS (RHEL Certification is required). • Experience with any of the following is much appreciated: Python, Pearl, Shell. • Experience with Storage systems. • Experience with Lustre or another Parallel File System is highly appreciated.
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