Customer Success Specialist

5 days ago

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Description

• TRAILD is a high-growth SaaS company that streamlines, automates, and protects businesses from fraud, errors, and mistakes. • Looking for a Customer Success Specialist to support clients with software implementation and onboarding. • The ideal candidate should have a background in customer support in a Saas/Technology organization.

Requirements

• 2+ years of experience in a customer support/success role within a Saas company • Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, Epicor) is a plus • Prior experience thriving in a fast-paced startup/scale up environment • Exceptional people and communication skills • Intrapreunership and proactiveness • Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

Benefits

• Flexibility: We offer a range of remote, hybrid and flexible working options. • Global team: We are growing across APAC, AMER and EMEA and have team all across the world. • Our team genuinely loves working at TRAILD: We scored 100% on our 2023 eNPS survey.