October 28
• We are looking to hire a technologically savvy Technical Support expert at Titan • In this role, you'll be the go-to contact for responding to clients and providing first-tier support • This role is an integral part of the customer experience journey • Provide personalized support via various channels (Slack, Salesforce) • Manage the ticketing system for our products • Diagnose and resolve technical issues related to our products • Educate customers on features and best practices • Escalate unresolved issues to the solutions and CS team or relevant departments
• 2+ years experience in a customer technical support role in a SaaS company • BSc in Information Systems/Computer Science • Strong analytical and troubleshooting skills • Excellent communication skills, both verbal and written • Fluent in English, additional languages a plus (Spanish, French) • Willingness to work remotely across various time zones • Experience with Power BI, Salesforce, and Data analytics
• Work with a dynamic and innovative team in a fast-growing SaaS startup • Collaborate with industry-leading clients and gain exposure to cutting-edge technologies • Enjoy the flexibility of remote work and a healthy work-life balance • Competitive compensation package and opportunities for professional growth and development • Diversity Policy: We embrace diversity as a source of innovation and strength.
Apply NowOctober 26
51 - 200
Provide technical support for DotActiv's category management software.