Technical Support

October 28

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Description

• We are looking to hire a technologically savvy Technical Support expert at Titan • In this role, you'll be the go-to contact for responding to clients and providing first-tier support • This role is an integral part of the customer experience journey • Provide personalized support via various channels (Slack, Salesforce) • Manage the ticketing system for our products • Diagnose and resolve technical issues related to our products • Educate customers on features and best practices • Escalate unresolved issues to the solutions and CS team or relevant departments

Requirements

• 2+ years experience in a customer technical support role in a SaaS company • BSc in Information Systems/Computer Science • Strong analytical and troubleshooting skills • Excellent communication skills, both verbal and written • Fluent in English, additional languages a plus (Spanish, French) • Willingness to work remotely across various time zones • Experience with Power BI, Salesforce, and Data analytics

Benefits

• Work with a dynamic and innovative team in a fast-growing SaaS startup • Collaborate with industry-leading clients and gain exposure to cutting-edge technologies • Enjoy the flexibility of remote work and a healthy work-life balance • Competitive compensation package and opportunities for professional growth and development • Diversity Policy: We embrace diversity as a source of innovation and strength.

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