Tixr
Tixr is a platform that specializes in selling tickets for a wide array of events, including music festivals, concerts, sports events, and motorsport festivals. The company provides an enhanced user experience through its website, which utilizes cookies for improved service and performance analysis. Tixr partners with event organizers to offer premium access and personalized services for event-goers. Their offerings span diverse areas in entertainment including music, sports, pop culture events, and motorsports, catering to a variety of audience interests.
Event Ticketing • Analytics • CRM • Event Sales • Event Management
Fan Support Specialist - Weekend Support
February 15
🇺🇸 United States – Remote
💵 $19 - $21 / hour
⏱ Part Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Tixr
Tixr is a platform that specializes in selling tickets for a wide array of events, including music festivals, concerts, sports events, and motorsport festivals. The company provides an enhanced user experience through its website, which utilizes cookies for improved service and performance analysis. Tixr partners with event organizers to offer premium access and personalized services for event-goers. Their offerings span diverse areas in entertainment including music, sports, pop culture events, and motorsports, catering to a variety of audience interests.
Event Ticketing • Analytics • CRM • Event Sales • Event Management
📋 Description
• Field daily customer service inquiries • Analyze trends in support inquiries to provide insight to the team concerning customer issues and suggestions for improving the product • Document and implement client policies for all events • Act as liaison between fans and the Tixr team + our clients • Stay current with all Tixr features and processes as a product expert • Maintain a clean support channel for clear customer communication
🎯 Requirements
• 2+ years experience in customer support role • Ability to stay organized and detail-oriented in a fast-paced environment • Excellent written and verbal communication skills and professional demeanor • Passion and appreciation for technology, design, and live events • Enthusiasm for problem solving and providing exceptional customer service • Previous experience working at a SaaS or E-commerce company a plus • Knowledge of Hubspot • Experience in a fast-paced startup environment a plus
🏖️ Benefits
• Health benefits starting at $0 premium + choice of dental and vision plans • Unlimited PTO, holidays, a paid day off on your birthday • 401k • Fun and relaxed work environment • Access to awesome events!
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