Part Time Customer Support Representative

April 14

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Togetherwork

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Togetherwork is a company that provides mission-critical software and payment solutions designed to unlock the true potential of communities. Its offerings include group management technologies, member engagement tools, and financial enablement functions that simplify operations and enhance communication and financial processes. Togetherwork serves a wide range of sectors such as associations, membership organizations, education, youth programs, studios, pet-care, camps, and more. The company's comprehensive management software and online platforms are designed to streamline operations, increase efficiency, and build stronger connections within various organizations.

201 - 500 employees

☁️ SaaS

🤝 Non-profit

💸 Finance

📋 Description

• Togetherwork is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. • Supporting our Rec & Leisure business line by assisting our customers with software that enables studios to offer online registration, tuition calculation and payment options for parents of their dance students. • The role involves responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email. • Working directly with clients, Development and Quality Assurance teams to identify, triage, and resolve system issues. • Documenting frequently asked questions and preparing knowledge-based content. • Documenting requirements and user stories for production issues and feature requests.

🎯 Requirements

• Strong customer service and analytical skills are a must • Comfortable helping customers via phone support • Ability to diagnose and explain complex solutions to technical and non-technical audiences • Ability to quickly learn computer software and operating procedures • Proficient in Microsoft Office Suite or related software • Flexible work schedule; must be able to work on weekends • Excellent communication (written and verbal) and time management skills • Proven track record of outstanding performance and achieving goals • Success-driven, works well in a team and enjoys a dynamic and changing environment • Knowledge and passion for the dance industry • Previous experience with SaaS or payments industry preferred, but not mandatory

🏖️ Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability  • Basic Life • 401K option with 100% company match  • Flexible paid personal/vacation time built on mutual trust and accountability  • 10 sick days annually  • 10 company paid holidays  • 6 weeks paid parental leave  • Culture that values work/life balance and celebrates successes