Token Metrics
Token Metrics is a cryptocurrency investment research firm that leverages artificial intelligence and machine learning to provide detailed insights on over 6,000 crypto and NFT projects. This company offers a suite of automated products designed to optimize cryptocurrency investment journeys, including analytics platforms and AI-driven tools. Token Metrics helps investors make informed decisions by offering real-time data, analytics, investment strategies, and educational resources in the volatile world of cryptocurrencies. Their cybersecurity team ensures robust security measures are in place to protect client data and privacy.
Token Metrics • Cryptocurrencies • Blockchain • Investing • Technical Analysis
Crypto Customer Success Specialist
October 25, 2024
Token Metrics
Token Metrics is a cryptocurrency investment research firm that leverages artificial intelligence and machine learning to provide detailed insights on over 6,000 crypto and NFT projects. This company offers a suite of automated products designed to optimize cryptocurrency investment journeys, including analytics platforms and AI-driven tools. Token Metrics helps investors make informed decisions by offering real-time data, analytics, investment strategies, and educational resources in the volatile world of cryptocurrencies. Their cybersecurity team ensures robust security measures are in place to protect client data and privacy.
Token Metrics • Cryptocurrencies • Blockchain • Investing • Technical Analysis
📋 Description
• Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. • You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. • To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. • Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
🎯 Requirements
• Familiarity with CRM systems Preferably Intercom • Ability to navigate community management tools Like Telegram, Discord • Customer orientation and ability to adapt/respond to different types of customers • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively
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