Crypto Customer Success Specialist
4 days ago
Description
• Astra DAO is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. • You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. • To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. • Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Requirements
• Familiarity with CRM systems Preferably Intercom • Ability to navigate community management tools Like Telegram, Discord • Customer orientation and ability to adapt/respond to different types of customers • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively
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