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👉 Remote Jobs NetworkJune 13
• Customer Success Execution: Manage and resolve client issues; develop best practices for engagement, onboarding, and support, while ensuring account retention and growth. • Operational Excellence: Directly handle CS daily tasks: set up and manage client accounts, troubleshoot issues, and provide hands-on support. • Client Facing Communication: Act as the senior point of contact for key clients, addressing complex issues and meeting their needs. • Cross-Functional Collaboration: Collaborate with founders, engineering, product, finance, legal, and payroll to integrate customer success programs with other systems. • Leadership: Develop team strategies, manage workflows, set priorities, and optimize performance. • Process Improvement: Utilize deliverables and account data to drive decision-making and improve customer outcomes. • Additional Responsibilities: Support various other tasks and projects as needed in our fast-paced startup environment.
• Bachelor’s degree in Business, HR, or a related field; Master’s degree is a plus • 5+ years in customer success, with at least 3 years in a leadership role • Proven track record in managing and scaling customer success teams • Proven experience with HR, payroll, compensation, EOR, or PEO products • Strong leadership, communication, and interpersonal skills • Flexibility and willingness to take on diverse responsibilities as needed
• Remote-first work culture • Flexible working hours • Competitive salary and benefits • Competitive equity • Apple laptop
Apply NowJune 13
51 - 200
June 6
1001 - 5000
🇺🇸 United States – Remote
💰 $75M Convertible Note on 2022-10
⏰ Full Time
🔴 Lead
🏆 Customer Success
🗽 H1B Visa Sponsor
April 26
1001 - 5000
Support client retention and satisfaction through scalable process management and data analysis.
April 19
201 - 500
🇺🇸 United States – Remote
💵 $220k - $300k / year
💰 $150M Series D on 2021-11
⏰ Full Time
🔴 Lead
🏆 Customer Success
🗽 H1B Visa Sponsor