Implementation Specialist
November 13
🇧🇷 Brazil – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
🛠️ Implementation Specialist
🚫👨🎓 No degree required
Description
• The Implementation Specialist will be responsible for implementing and managing new clients in the iXLink system. • They will also be responsible for daily support (via Zendesk ticketing system) of iXLink clients. • Mapping new vendor templates (formats) for price lists and invoices for the Price List Receipt, Price List Distribution, Bill Receipt, and Bill Distribution services in iXLink. • Creating macros (in C#) as necessary for vendor templates. • Abby/OCR mapping system for invoice reading for Bill Receipt. • Daily Bill Receipt transaction SLA follow up. • Attending weekly team meetings. • Assistance with internal Contract Management page which tracks iXLink client usage. • Backend SQL script running/ assistance for queries and creation of stored procedures if needed. • Backend Reports: assistance with scheduling and modifying reports. • Creating new articles and updating existing articles for clients in our knowledge base.
Requirements
• 2+ years of experience as a support / implementation specialist in a software B2B company • Fluent English – a must • Knowledge of SQL – a must • Knowledge of C # - preferred • Knowledge of VB, VBA, Python, PHP, PowerShell • Knowledge of Visual Studio Code , Visual Studio , PowerShell , SQL Server Manager , SSH Client , Office Apps , Teams , Remote Desktop
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