Support Engineer
December 12, 2024
Description
• Solve complex technical issues and ensure customer satisfaction. • Collaborate with various teams. • Produce detailed feature request documents. • Perform troubleshooting and debugging on system issues. • Analyze complex issues with QA and R&D. • Handle T3+ tickets opened by ticketing system.
Requirements
• 2 years’ experience as a technical support role, with proven analytical and customer engagement. • 3+ years in the Telecommunications industry, preferred. • Knowledge of OS – Linux and Windows. • Knowledge of GSM [MAP Signaling], CAMEL, ISUP, Sigtran, SIP, SS7 – a strong advantage. • Diameter Protocols (Gx, Gy) – a strong advantage. • Knowledge of Linux shell scripting, preferred. • Knowledge of Database– ORACLE, preferred. • Bachelor's degree in engineering/Telecommunications/Computer Science, preferred. • Ability to effectively juggle/prioritize multiple tasks and function well within a team. • Client-facing experience. • English Language proficiency, written and verbal – a must. • Spanish language fluency – an advantage.
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