Implementation Architect

September 27, 2024

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Tonkean

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Tonkean is a company that offers AI-powered enterprise intake and process orchestration solutions, aiming to maximize adoption, efficiency, and compliance across various business functions such as procurement and legal. It provides tools for automating workflows and processes without the need for coding, streamlining operations by integrating with existing tech stacks, and optimizing processes using AI and orchestration technologies. Tonkean's platform includes features like AI-driven request handling, no-code process building, and personalized intake experiences to enhance operational efficiency and reduce manual workloads for enterprises.

decision making • risk analysis • innovation • leadership • management

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 $50M Series B on 2021-06

📋 Description

• Tonkean is the world’s first totally customizable process experience platform. • Create intelligent, personalized automations that integrate with every app or system used by organizations. • Cultivate an employee experience that democratizes access to innovative technologies. • Enable employees to automate low-value tasks and focus on high-value tasks. • Design processes that are guaranteed to be adopted regardless of technical acumen. • Ensure high levels of process adoption that serve employees’ needs, understand preferences, and solve problems. • Role involves bringing clients' business processes to life using the platform. • Opportunity to build and enable Fortune 1000 clients' business processes as an Implementation Architect.

🎯 Requirements

• Relevant experience in a customer-facing role such as Technical Customer Success Manager, Solutions Architect, or Implementation Consultant • Experience with project managing customer implementations for enterprise clients, or consulting with clients on business process improvements at the Director, VP, and Exec level of Fortune 1000 companies • Advanced understanding of SaaS, and Cloud based software environments • Builder mindset: you’re comfortable in a startup environment taking projects from 0 to 1 • Knowledge and understanding of APIs and webhooks and all their relevant CRUD actions • Understanding of database structure and how systems integrate and “talk” with one another • Proven experience with troubleshooting technical problems where the answer isn’t obvious or Google-able • Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client’s custom situation. • Comfort in helping define customer workflow/automation requirements by asking the right questions • Teasing out nuanced details from the customer. Being able to read between the lines to find their actual pain points, and be able to solution the answer • Comfortable with creating net-new process diagrams/workflows with customers to increase our value to them. In other words, taking existing processes and enhancing them with the magic of Tonkean.

🏖️ Benefits

• Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks • Competitive compensation & equity package • Tonkean provides each employee with a new MacBook Pro.