Implementation Architect

September 27

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Tonkean

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decision making • risk analysis • innovation • leadership • management

51 - 200

💰 $50M Series B on 2021-06

Description

• Tonkean is the world’s first totally customizable process experience platform. • Create intelligent, personalized automations that integrate with every app or system used by organizations. • Cultivate an employee experience that democratizes access to innovative technologies. • Enable employees to automate low-value tasks and focus on high-value tasks. • Design processes that are guaranteed to be adopted regardless of technical acumen. • Ensure high levels of process adoption that serve employees’ needs, understand preferences, and solve problems. • Role involves bringing clients' business processes to life using the platform. • Opportunity to build and enable Fortune 1000 clients' business processes as an Implementation Architect.

Requirements

• Relevant experience in a customer-facing role such as Technical Customer Success Manager, Solutions Architect, or Implementation Consultant • Experience with project managing customer implementations for enterprise clients, or consulting with clients on business process improvements at the Director, VP, and Exec level of Fortune 1000 companies • Advanced understanding of SaaS, and Cloud based software environments • Builder mindset: you’re comfortable in a startup environment taking projects from 0 to 1 • Knowledge and understanding of APIs and webhooks and all their relevant CRUD actions • Understanding of database structure and how systems integrate and “talk” with one another • Proven experience with troubleshooting technical problems where the answer isn’t obvious or Google-able • Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client’s custom situation. • Comfort in helping define customer workflow/automation requirements by asking the right questions • Teasing out nuanced details from the customer. Being able to read between the lines to find their actual pain points, and be able to solution the answer • Comfortable with creating net-new process diagrams/workflows with customers to increase our value to them. In other words, taking existing processes and enhancing them with the magic of Tonkean.

Benefits

• Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks • Competitive compensation & equity package • Tonkean provides each employee with a new MacBook Pro.