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๐ Remote Jobs NetworkAugust 26
๐บ๐ธ United States โ Remote
๐ต $100k - $160k / year
โฐ Full Time
๐ก Mid-level
๐ Senior
๐ Backend Engineer
โข Own root cause analysis for critical customer problems - be the point of contact that works with the Engineering and Customer Success team โข Provide support to troubleshoot and resolve technical issues that have been escalated from customer success team โข Identify bugs, test, reproduce, report and work with the Engineers to assist with a fix and test/verify fix versions โข Provide ideas and assist with creation of documentation and training material for external and internal Support Center content โข Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers โข Learn in-depth the latest features and offering from Alkira โข Work with the internal QA team to cover any gaps in testing and automation โข Work with development teams to provide feedback and guidance for new features/improvements โข Provide escalation support during off hours - on call will be required
โข Minimum 3+ years of experience in technical support, design or implementation โข Strong networking fundamentals & expert troubleshooting skills with Routing, Tunneling & Security protocols, QoS, TCP/IP โข Prior experience with AWS/Azure/GCP Cloud networking a plus โข Knowledge of Python, Terraform or other scripting a plus โข Conceptual knowledge of cloud native architecture with basic understanding of Kubernetes, REST APIs, various Databases โข Advanced experience with Linux - checking kernel logs and configuring networking components โข Experience using troubleshooting tools such as IXIA, tcpdump, Wireshark and iPerf3 โข Must have the ability to learn new features and technologies as the industry evolves โข Strong leadership ability in managing complex engagements - a strong analytical mind and the ability to triage and think out of the box โข Excellent communication (both oral, written, and interpersonal) and customer service skills are a must โข Strong passion for providing exceptional support to our customers โข Prior experience in large-scale network designing/deployment is a plus โข Prior experience with Load Balancers a plus โข Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members โข Proactively create and publish knowledge articles and internal troubleshooting guides โข Bachelor's Degree in Computer Engineering, Management Information Systems or equivalent degree/experience โข Ability to provide escalation support during off hours - on call rotation will be required โข Ability to work during Pacific or Mountain Time hours
โข Generous Healthcare Benefits package of medical, dental, and vision for employees and their dependents, including 100% employer-paid medical coverage for employees and 95% for dependents โข Flexible Time Off to encourage work/ life balance of employees, including vacation, sick days and parental leave โข Education Budget for professional development, such as online courses, books and certifications โข Remote Friendly - Employees work 100% Remote or Hybrid
Apply NowAugust 26
201 - 500
Build and maintain scalable data infrastructure and pipelines for Fearless Digital.
๐บ๐ธ United States โ Remote
๐ต $100.8k - $202.9k / year
โฐ Full Time
๐ก Mid-level
๐ Senior
๐ Backend Engineer
๐ฝ H1B Visa Sponsor
August 24
1001 - 5000
Develop, test, and maintain databases to enhance business partner applications.
August 24
201 - 500
Build features and improve reliability for software delivery platform supporting feature flags.
๐บ๐ธ United States โ Remote
๐ต $127k - $204k / year
๐ฐ $200M Series D on 2021-08
โฐ Full Time
๐ก Mid-level
๐ Senior
๐ Backend Engineer
๐ฝ H1B Visa Sponsor
August 24
2 - 10
Implement large software projects for an intelligent project management system.
August 22
501 - 1000
Contribute to the design and development of Python-based applications for mission-critical solutions.