Touch Support, Inc. & SNF Back Office is a company specializing in outsourced support services and cloud strategy, focusing on enhancing customer satisfaction and building strong client relationships. The company integrates into other businesses to optimize workflows and improve customer service processes with the help of skilled personnel, business process optimization, and real-time data analysis using VisX Analytics. Their services aim to boost client workflow and customer satisfaction, providing seamless integration so clients' customers do not notice their presence. They also offer financial services expertise, optimizing bookkeeping, accounting, and billing services, contributing to smarter strategic decision-making and improving customer engagement and brand loyalty.
End-User Help Desk Services • Public & Private Cloud Computing • System Administration • Disaster Recovery • Managed Infrastructure
April 3
Touch Support, Inc. & SNF Back Office is a company specializing in outsourced support services and cloud strategy, focusing on enhancing customer satisfaction and building strong client relationships. The company integrates into other businesses to optimize workflows and improve customer service processes with the help of skilled personnel, business process optimization, and real-time data analysis using VisX Analytics. Their services aim to boost client workflow and customer satisfaction, providing seamless integration so clients' customers do not notice their presence. They also offer financial services expertise, optimizing bookkeeping, accounting, and billing services, contributing to smarter strategic decision-making and improving customer engagement and brand loyalty.
End-User Help Desk Services • Public & Private Cloud Computing • System Administration • Disaster Recovery • Managed Infrastructure
• Prepare and submit all billing and invoicing • Input accounting data into the accounting system • Prepare and reconcile bank deposits, reconciling cash • Record AP and AR transactions and cash posting • Maintain precise records of all incoming payments • Verify the validity of account discrepancies by obtaining and investigating information • Research, negotiate, and reconcile chargeback and third-party claims • Review and entry of financial documentation such as invoices, bills, accounts payables, and accounts receivable • Review of bank and credit card transactions • Processing business expenses • Managing day-to-day transactions • Liaising with customers and vendors as and when required • Close invoices (payments and other closure methods) • Perform additional job-related tasks assigned by the employer
• Are proficient and confident with the English language (B2, C1, C2) • Have basic computer skills and are capable of comprehending new software easily • Have an eye for detail and are thorough in the review of documentation • Are highly organized, have the ability to prioritize tasks, and can multitask • Can work well as a member of a team but also individually without supervision • Are able to follow instructions and meet deadlines as defined by senior colleagues, supervisors, and management • Ability to work US working hours (local afternoon hours)
• Initial and ongoing training and mentoring • Clear promotional path with competitive salary increases • Supporting Team Lead and supervisor in the US • Great teamwork environment!
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