Touch Support, Inc. & SNF Back Office
End-User Help Desk Services • Public & Private Cloud Computing • System Administration • Disaster Recovery • Managed Infrastructure
Junior IT Support Specialist
October 4, 2023
Touch Support, Inc. & SNF Back Office
End-User Help Desk Services • Public & Private Cloud Computing • System Administration • Disaster Recovery • Managed Infrastructure
Description
• Respond to and resolve customer questions • Assist in onboarding and educating customers • Guide customers with technical and billing questions • Increase customer satisfaction • Build loyalty by providing outstanding customer service
Requirements
• Excellent communication skills in English • High school degree • Interest in IT support • Solution-oriented mindset • Passion for assisting customers • Readiness to learn quickly • Ability to work in shifts
Benefits
• Learning from scratch • Clearly defined promotional path • Valuable certifications paid for by the company • Great teamwork environment
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