Customer Service Sales Expert

5 days ago

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+38 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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TP

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TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase

10,000+ employees

📋 Description

• As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. • Provide customer support to customers via telephone and/or Internet, e.g., instant message, email. • Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. • For product or service-related issues, will move the customer to appropriate Product Support Specialist. • Provides customer support by phone, email or instant message to business customers. • Serves as primary contact for inbound customer issues. • Escalates more technical product-related issues to proper Product Support department. • Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries. • Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems. • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. • Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. • Updates customer information and ensures accurate entry of contact information. • Meets standards of job, such as quality standards, adherence to schedule and average handle time. • May provide guidance and/or mentoring to less experienced associates. • Other related duties assigned as needed.

🎯 Requirements

• Excellent customer service skills that build high levels of customer satisfaction • Over 18 years of age • Ability to type 25 wpm • High School Graduate or GED • Proficient in PC operation and navigation • Demonstrates effective people skills and sensitivities when dealing with others • Ability to work both independently and in a team environment • Have excellent communications skills, both oral and written • Ability to work in a constantly changing and fast paced environment • Ability to stay composed and objective • Organization and work prioritization skills • Minimum subscribed download rate equal or exceeds 15.0 Mbps • Minimum subscribed upload rate equal or exceeds 5.0 Mbps • ISP must have no packet loss and ping under 50ms • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN • Proof of internet speed required • Clean and quiet workspace

🏖️ Benefits

• Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs