NICE CXOne Software Developer

March 22

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+4 more states

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💻 Full-stack Engineer

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TP

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TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase

10,000+ employees

📋 Description

• Develops, implements, and supports NICE CXOne Self Service IVR, Bots, Scripting, Email, Chat, Campaigns and handle day-to-day requirements for NICE CXOne Development (non ACD). • Meet and exceed all aspects of client needs and requirements according to policies and procedures. • Designs & Develops NICE CXOne self-service DTMF, ASR & NLU applications • Maintains add-on applications & API services • Analyzes business requirements. Designs, develops, tests, deploys and monitors NICE CXOne applications • Collaborates with End users and other IT team members to understand business requirements and drive the analysis and design of quality technical solutions. • Concentrates on providing innovative solutions to business needs • Drives the requirements using input documents such as: Meetings, BRD, Jira, & Service Now ticketing system • Creates and maintains comprehensive documentation (call flows, scripting, Integration & training docs) • Stays updated with latest NICE CXOne announcements, releases & features

🎯 Requirements

• 5+ years of experience in software design and development, with a focus on contact center technology solutions such as IVR automation, chatbots, voice bots, custom interfaces, etc. • Hands-on Experience in NICE inContact CXOne (Omnichannel), RingCentral, UserHub, WFM, WFI, Agent Scripting cloud contact center products is a must • Should have a minimum of 3 years of experience working in Nice CXOne Studio and should be proficient in using the platform to create, customize, and test customer engagement workflows • Hands-on experience with dialer scripting (agent and agentless) and methods – preview, progressive, predictive • Experience of Telephony integration using Channel Integration framework (CIF) • Understanding of dispositioning, tags, and ACW • Proficiency in programming languages such as Java, JavaScript, Python, or Node.js. • Strong hands-on experience for technologies such as RESTful API, JSON, SQL is preferred • Good to have: Experience with Agent for CRM, Max client. Knowledge of PC Dialer, ProActive XS, & CXone Attendant, WFM, QM/QMA. • Understanding of Google Cloud and components involved. • Experience in integration with connectors for SalesForce and Oracle is a plus • Bachelor’s degree in information technology or related field is required • Certification in NICE CXOne Cloud is required • US citizen or Green Card holder • Must be able to work full-time in the United States

🏖️ Benefits

• Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs