Senior Customer Success Manager - APAC

5 days ago

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Traackr

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Traackr is an influencer marketing software platform designed for data-driven marketers. The platform streamlines influencer marketing by providing tools for discovery, campaign management, influencer collaboration, and reporting. Traackr focuses on helping users make smarter investments by offering a comprehensive global influencer dataset, market benchmarking, and expert guidance. It serves both small teams and complex programs, and is utilized by top brands to optimize strategies and measure return on investment.

Influencer Marketing • Influencer Relationships • Influencer Identification • Digital Marketing • Public Relations

51 - 200 employees

☁️ SaaS

📋 Description

• Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. • Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. • We are a remote-first company, and for those who like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London. • Our team operates on a culture of mutual respect, with core value pillars including Trust, Diversity, Value, Ownership, and Mutual success. • The Senior Customer Success Manager will partner with our clients to optimize the implementation and adoption of Traackr and enable teams to succeed with their influencer program goals. • We aim to deliver a best-in-class experience for every single client at every touch point.

🎯 Requirements

• 7+ years experience as a customer success manager working with global enterprise clients. • Experience with SaaS technology - preferably marketing or communication ecosystems, either directly or supporting a marketing product or a marketing technology. • Experience in beauty or influencer marketing. • Demonstrated public speaking and presentation skills. • Must have experience facilitating dynamic workshops consisting of content presentation and engaging exercises for both small and large groups of people. • Excellent written and verbal communication skills both internally and externally across multiple geographies. • Ability to speak with clients at all levels within the organization. • Collaborative and team-oriented mindset. You will be a true team player and know what it means to strive for your individual contribution while continuing to support your colleagues. • Experience working in a more consultative capacity with clients; comfortable running workshops, delivering presentations, and holding senior discussions about goals, work programs, and results. • Bachelor's degree or higher. • Fluent English, another APAC language is a plus.

🏖️ Benefits

• Competitive Salary • Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend • Coworking Office Subscription for Collaborative Spaces • Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents* • Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs • Paid Parental Leave to Support Quality Time with Your Loved Ones • Career Development, including Internal and External Training Opportunities