Customer Engagement Specialist

20 hours ago

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Traction Rec

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

☁️ SaaS

🌍 Social Impact

Description

• Support our customers during evaluation, implementation and long term adoption of Traction Rec and Salesforce technologies • Assist customers managing change, evolving their business process and maximizing their technology investment • Work cross functionally with our professional services, support and sales teams to enable the success of our customers

Requirements

• 2+ years of industry experience in nonprofit, community center or relevant industries or equivalent combination of education and experience • Experience partnering with stakeholders to match technology solutions to business value • History of rolling out technology transformation solutions managing change communication, stakeholder training and leadership alignment • History of managing technology platforms or acting as internal product owner of CRM or similar tools (direct experience with Salesforce is an asset) • Exceptional interpersonal skills including excellent written and verbal communication skills, and presentation skills • Strong collaboration and team building skills, with ability to work with all levels and roles of an organization effectively • Demonstrated ability to independently make informed and effective decisions