Traction Rec
Traction Rec is a company that empowers nonprofit community centers through the use of an industry-leading member management CRM built on Salesforce. Traction Rec helps organizations like YMCAs, JCCs, and Boys & Girls Clubs enhance their community engagement by providing technology solutions for membership management, child care, fundraising, and facility management. Their goal is to support these organizations' operations and leadership by simplifying workflows and providing actionable insights to drive revenue and improve organizational impact.
Customer Engagement Specialist
December 11, 2024
🇨🇦 Canada – Remote
💵 $90k - $100k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
Traction Rec
Traction Rec is a company that empowers nonprofit community centers through the use of an industry-leading member management CRM built on Salesforce. Traction Rec helps organizations like YMCAs, JCCs, and Boys & Girls Clubs enhance their community engagement by providing technology solutions for membership management, child care, fundraising, and facility management. Their goal is to support these organizations' operations and leadership by simplifying workflows and providing actionable insights to drive revenue and improve organizational impact.
📋 Description
• Support our customers during evaluation, implementation and long term adoption of Traction Rec and Salesforce technologies • Assist customers managing change, evolving their business process and maximizing their technology investment • Work cross functionally with our professional services, support and sales teams to enable the success of our customers
🎯 Requirements
• 2+ years of industry experience in nonprofit, community center or relevant industries or equivalent combination of education and experience • Experience partnering with stakeholders to match technology solutions to business value • History of rolling out technology transformation solutions managing change communication, stakeholder training and leadership alignment • History of managing technology platforms or acting as internal product owner of CRM or similar tools (direct experience with Salesforce is an asset) • Exceptional interpersonal skills including excellent written and verbal communication skills, and presentation skills • Strong collaboration and team building skills, with ability to work with all levels and roles of an organization effectively • Demonstrated ability to independently make informed and effective decisions
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