Intermediate Business Analyst

12 hours ago

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Traction Rec

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

☁️ SaaS

🌍 Social Impact

Description

• Lead the end-to-end analysis and documentation process for implementing our SAAS product across our small to midsize clients. • Collaborate across departments to integrate client needs with product capabilities, facilitating smooth and efficient project rollouts. • Engage directly with clients to understand and document their unique challenges and requirements, acting as a key liaison between clients and our internal teams. • Aid customers with managing complex business process change, documenting and guiding them through alternative process options. • Train and support internal team members on business analysis process and asset recommendations. • Creating hand-off and user documentation and communication to clients and internal teams. • Travel to clients (Must be able to travel in Canada and US, without restriction).

Requirements

• 3+ years of experience as a Business Analyst, preferably within a software or professional services context. • 2+ years of experience working in an external client facing role, with experience documenting current state and future state processes and gathering functional requirements • Experience making complex workflows and processes easy to understand, train, and remember • Proven capability in facilitating the discovery phase of major projects, including requirement documentation, gap analysis, and roadmap prioritization. • Exceptional problem-solving skills, with a knack for translating complex technical solutions into manageable processes. • Collaborated with a variety of stakeholders to breakdown and streamline business processes, identify and address risks, and implement process improvements • Strong understanding of the customer perspective during systems migration, process changes, and new technology onboarding • Bonus points if: • You’ve worked in nonprofit or community center industries. • You’re a results-oriented person who likes to roll up their sleeves to get things done. • You’re energized by a fast-paced environment.