Fulfillment and Delivery Analyst
April 29
Description
• Analyze shipping performance, customer feedback, and NPS Shipping Category to identify detractors in the shipping process. • Enhance customer satisfaction, optimize operational efficiency, and drive the success of the shipping services. • Work on trend identification, customer feedback analysis, root cause analysis, recommending improvements, and effectively communicating findings and recommendations to stakeholders.
Requirements
• At least 3 years of experience in operations • Knowledge of supply chain processes • Experience in shipping/logistics - last mile • Excel proficient - data analysis (important) • Good understanding of NPS • Strong grasp of English language, including spoken and written • Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience • Continuous learning and growth mindset • Good interpersonal & communication skills; positive work attitude • Good analytical and problem-solving skills. • Able to have the right follow-up and monitoring of action items and KPIs • A responsible team player who works well with others • Able to make good decisions independently
Benefits
• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment. • Opportunity to grow and develop both professionally and personally. • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion. • Openness to new ideas and initiatives. • Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!
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