Customer Implementation Specialist

August 10

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Transfr

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Transfr the Platform for Workforce Innovation, Powered by Imagination, Backed By Great Work.

Virtual Reality • Workforce Development • Software Development • Job Training • Education

51 - 200

Description

• Travel to client sites to oversee the installation and setup of our solutions. • Ensure all hardware and software components are correctly installed and configured. • Coordinate with internal teams and clients to plan and execute rollouts. • Identifying clients' needs to determine how they can best benefit from the Transfr platform. • Strategize, outline and deliver product training and resources that ensure a deep understanding of the Transfr solution. • Provide on-site troubleshooting and support to resolve any issues that arise during the implementation phase. • Troubleshoot product and process-related issues and drive them to resolution, escalating issues to other team members or the product/engineering teams when needed. • Build and maintain strong relationships with clients through regular on-site visits and communication. • Act as the primary point of contact for clients during the rollout period. • Collaborate with Customer Success Managers to drive implementation and adoption through consultative product set up, training calls, and follow up with users. • Work closely with project managers to ensure timely and successful delivery of solutions. • Monitor project progress and provide regular updates to stakeholders. • Develop ROI Metrics: Establish key performance indicators (KPIs) and metrics to measure the effectiveness and financial impact of the implementation, that will then be presented to state and local officials. • Gather feedback from clients during and after rollouts to identify areas for improvement. • Collaborate with the product development team to incorporate client feedback into future releases. • Assist the product team with quality assurance testing for new features, as needed. • Work closely with our customer success, sales, product, and marketing teams to develop strategies that ensure success for all users.

Requirements

• Minimum of 2 years of experience in a customer success, implementation, or technical support role. • Proven experience with on-site client interactions and project management. • Ability to travel extensively to client sites (50-75%) • Strong technical aptitude with the ability to understand and explain complex solutions. • Excellent communication and interpersonal skills. • Demonstrated ability and inclination toward self-directed learning, balanced with a commitment to constant team collaboration and problem solving • Highly organized with the ability to manage multiple projects simultaneously. • Self-motivated and able to work independently. • Strong client-focused approach with a commitment to delivering high-quality service.