B2B Collections Analyst

October 15

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TransUnion

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credit and information management • big data • information technology • lending data • identity

10,000+

💰 Post-IPO Debt on 2018-04

Description

• The Collection Analyst is responsible for facilitating communication, information exchange and relationship building required to collect billings due within specified contractual terms. • Contributes ideas for process improvement based on identified themes and understanding of the big picture. • Proactively contact clients with overdue receivables to coordinate collection plans. • Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system. • Research and resolve invoice disputes with external clients and internal departments. • Liaise with the sales team to coordinate collection efforts. • Create a close working relationship with your counterparts within your department and the overall company. • Perform any other duties as assigned.

Requirements

• A minimum of 2-3 years of hands-on collections experience dealing with B2B customers. • Fluency in English and Spanish. • Strong customer focused attitude and mentality. • Proficiency in Microsoft Excel, experience with PeopleSoft preferred. • Strong verbal and written communications skills; attention to detail and strong documentation skills. • Ability to effectively manage multiple conflicting priorities, meet strict deadlines, and take verbal direction. • A strong work ethic, ability to work efficiently and with a sense of urgency. • Ability to prioritize tasks that are assigned. • Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success. • Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices. • Analyzes data to identify and solve complex problems.