TransUnion
credit and information management • big data • information technology • lending data • identity
10,000+
💰 Post-IPO Debt on 2018-04
Bilingual Voice Agent
November 8
TransUnion
credit and information management • big data • information technology • lending data • identity
10,000+
💰 Post-IPO Debt on 2018-04
Description
• This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. • The Tenant and Employment (T&E) Voice Office Operations Representative is responsible for answering inbound phone calls for all T & E products. • The Voice Operations Rep will support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities. • Maintains a consistently high level of knowledge regarding T&E products, services, and tools. • Works with QA and team leaders to improve individual performance based on feedback and coaching to ensure high-quality work product is delivered to T&E customers and consumers.
Requirements
• Previous experience in a Call Center environment is required. • 1-3 years of experience in an operations job role, including inbound voice customer care/support. • Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English. • Moderate skills in Microsoft applications. • Must be self-motivated and a self-starter. • Demonstrate attention to detail in all work completed. • Proactively works to improve knowledge and adherence to company processes and procedures. • Collaborates well with others in a team-oriented work environment. • Adapts well to change and can adjust priorities as needed. • Displays time management skills.
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